Text revised in July 2019.
In addition, this Policy also applies to our sub-agents who act as natural persons in support of sales activities for the Service (sub-agents).
Who we are: Under applicable data protection laws, we, EON TV International Ltd, a limited liability company organized under the laws of Cyprus, with its registered office at Emmanouil Xanthou 13, Makedonitissa, Nicosia 2415, Cyprus, represent the data controller providing the Service.
This document contains the following information:
Types of personal data we process Purpose and legal basis for processing personal data Data processors Data retention period Measures created to protect personal data Your rights regarding your personal data Contact information Third-party services Cookies Miscellaneous A brief overview of important information Detailed legal explanation
- Types of personal data we process Here, you can find information about the personal data we collect and process. Most often, these are basic personal data that you have provided when purchasing the service or that our sub-agents have provided when establishing a business relationship with them.
Concerning our sub-agents, we collect the following information: name, surname, phone number, email, city and region, and all other necessary data to establish and fulfill a contract.
- Purpose and legal basis for processing personal data First, we use all your personal data in accordance with our contractual relationship to provide you with the service based on your request. The specific purposes for using your personal data are listed in the right-hand column.
Based on legitimate interest, we only use specific data about you for promotional activities, for fraud prevention, and for potential legal requests related to the Service.
We also use the personal data of our sub-agents to take steps in connection with the establishment of a business relationship, as well as the conclusion and performance of contracts.
Finally, based on a written legal request from state authorities, we may disclose your personal data in a manner prescribed by law or when necessary to meet legal requirements.
All personal data are strictly collected and processed so we can provide the service at your request or perform the contract (including a free trial period, monthly subscription, 3, 6, 12, or 24-month subscription, or any other payment plan). In accordance with the contract we have with you, we use your personal data for the following purposes:
Identify and verify user identity
Enable you to access the website and use the NetTV Plus service, as well as create and manage your account
Check your credit rating
Maintain user records
Provide you with the Service
Respond to your inquiries and requests
Handle your complaints
Provide customer support, including all relevant information related to the provision of the Service (sending subscription expiration notices and similar, as well as recording calls to customer support services)
Settle payments (including payments made through a third-party specialized service)
The processing of personal data for the above purposes is necessary for the performance of the contract or steps taken before entering into the contract, based on the User’s request. If you refuse to provide the specified personal data, we will not be able to provide you with the Service.
Regarding the processing of your payments made through our website, we would like to emphasize that we only store the first six and last four digits of your credit card number, the expiration date, and the name of the cardholder (this data will be visible on your self-care account). This is done to allow you to recognize which card you have entered on your account and to conduct an initial verification to prevent any misuse. For processing payments through the website, we use the services of our partner, a world-renowned company in the field, which has implemented the highest security standards in its operations.
Based on legitimate interest, we process personal data to identify and rectify issues or errors in providing the service and to detect and prevent fraud and misuse (preventing multiple uses of free bonuses or preventing and detecting piracy). To detect potential misuse or errors, we will contact you based on the data you provided. On the other hand, you can also contact us in case you suspect that there has been a misuse of your data.
For legitimate interest, we may contact you regarding your use of the Service to ensure that you are satisfied with the Service you are using. Your data will also be used for marketing purposes and promotional activities.
- Data processors To provide you with the service and protect your data, we work with several data processors.
When processing personal data for service, we work with a company from the Netherlands (owner of the platform) and other service providers from different countries. We have signed contracts with each of these service providers, through which they guarantee a high level of data protection for you. Here are our data processors:
Broadband TV News Ltd, 145-157 St John Street, London EC1V 4PY, the United Kingdom, is responsible for the distribution of channels through its platform.
Blu Telecommunications Ltd, a limited liability company, with its registered office at 11 Athalassas Avenue, Strovolos, Nicosia, Cyprus, is responsible for the distribution of channels through the Internet.
Cerberus Networks Ltd, a limited liability company, with its registered office at 55 Regent St, 16th Floor, London W1B 3HH, the United Kingdom, is responsible for the delivery of our free trial period. They will contact you during the free trial period to help you set up and use the Service.
Netmobius Inc., a limited liability company, with its registered office at 2035 Sunset Lake Rd. Newark, DE 19702, USA, is responsible for enabling and monitoring the free trial period. They will contact you during the free trial period to help you set up and use the Service.
Stripe, Inc. The company Stripe is responsible for online payment processing. This company is based in the USA, and its services are in line with all relevant requirements in relation to data protection.
We have signed contracts with each of these service providers, through which they guarantee a high level of data protection for you.
- Data retention period We store your personal data for as long as necessary for the purposes for which they were collected. As soon as the purposes for which we collected the data are fulfilled, we will permanently delete the data. The storage period depends on the type of data and the legal basis for its collection. As a rule, we process personal data:
Based on the contract, and we store it as long as we have a valid contract with you. After the contract expires, we will store the data for another 24 months. After this period, we will permanently delete the data.
Based on legitimate interest, we will store it for 36 months.
Based on legal obligations, we store data based on relevant laws and regulations.
In case you have provided us with consent for data processing, you can withdraw the consent at any time. After the consent is withdrawn, we will no longer process your data, which were processed based on this consent.
In case you have any additional questions regarding data processing and data protection, or if you want to use your rights, please contact our Data Protection Officer at the following address: [email protected].
- Measures created to protect personal data We respect your privacy, and we process your personal data according to the applicable data protection regulations. We take all necessary technical and organizational measures to protect your personal data. This includes appropriate measures to protect your data from unauthorized access, as well as their improper use, disclosure, alteration, or destruction.
We implement strict organizational and technical protection measures to safeguard your data. These measures are constantly being improved and adapted to the state-of-the-art technologies. These measures are designed to protect personal data against:
Destruction or accidental loss
All our employees and associates who process personal data are required to respect the principles of data protection and take all necessary actions to protect personal data and respect your privacy.
- Your rights regarding your personal data We respect your privacy and want to inform you about your rights regarding your personal data:
Right of access: You have the right to obtain from us information about the processing of your personal data.
Right to rectification: You have the right to request the correction of your inaccurate personal data and to supplement your incomplete personal data.
Right to erasure: You have the right to request the deletion of your personal data if the legal requirements for deletion are met. These requirements include situations when personal data are no longer needed for the purposes for which they were collected, and when you withdraw your consent to the processing, and there is no legal basis for their processing.
Right to restriction of processing: In certain cases, you have the right to request a restriction of processing your personal data. This is the case, for example, when you dispute the accuracy of your personal data, during the time we need to verify its accuracy.
Right to object: You can object to the processing of your personal data if they are processed for the purposes of our legitimate interests.
Right to data portability: If we process your personal data on the basis of your consent or to fulfill our contractual obligations towards you, you have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another data controller.
Right to lodge a complaint with a supervisory authority: If you believe that your rights have been violated, you can lodge a complaint with the data protection authority responsible for data protection.
In addition to these rights, you have the right to withdraw your consent at any time, without any consequences for you. This also applies to the withdrawal of consent to subscribe to our newsletter. You can do this by following the instructions in each message, or by sending an email to the address [email protected].
If you have any additional questions regarding the processing of personal data and data protection, or if you want to use your rights, you can contact our Data Protection Officer at the following address: [email protected].
- Contact information To contact us regarding data protection, you can use the following contact information:
Email address: [email protected]
- Third-party services Our website and Service may contain links to other websites and platforms, as well as third-party services that may not follow the same rules regarding data protection. We have no control over how these third-party websites and platforms collect and process your personal data. We recommend that you read the privacy policies of these third-party websites and services to understand how they process your data.
- Cookies Cookies are small text files that are stored on your computer’s hard drive when you visit a website. These files allow the website to recognize your device and store some information about your preferences or past actions.
Cookies on our website do not store personal data about you. However, they allow us to recognize you on your next visit and help us improve our website to provide you with a better experience.
You can always choose whether to accept cookies on your device. You can control and/or delete cookies as you wish. To find out how to do it, go to your browser’s help menu. If you decide to delete cookies, it is possible that some features of our website will not work correctly.